This research was conducted by Richard Kirkham and Chris Gill. It brought together leading ombudsman scholars to propose reforms to the ombuds sector in England. As part of this project, five principles for ombuds reform were set out.
- The Ombud needs a bolder role in the administrative justice system.
- There should be a presumption in favour of an integrated jurisdiction over all English public services.
- The ombud should possess broader powers than at present, in line with those of international jurisdictions.
- The ombud should report on its engagement with citizens (not just complainants) and its delivery of administrative justice.
- Multiple accountability points are required to ensure the proper use of the ombud’s powers.