Welcome to our website. We are a team of researchers and former practitioners committed to improving the functioning of complaint handling systems. We aim to do so by carrying out research that provides an evidence base for practice and working collaboratively with practitioners and policymakers to identify best practice. Please use the tabs above to find out more about our work and sign up to the blog below!

Grateful thanks to the Economic and Social Research Council Impact Acceleration Account at the University of Glasgow for funding this website.

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